Complexity,beautifully simplified.
Mantaura helps organisations simplify ServiceNow complexity through advisory, accelerator-led implementation, optimisation and support. We bring in practical AI augmentation and PowerBI decision visibility so your business can focus on measurable outcomes without big-firm overheads.
No generic implementations.Only Accelerator-led outcomes.
Many implementation models still begin with scope fixed too early, expensive rate cards, followed by compressed delivery and configuration-first thinking. Mantaura is different. We build using senior judgement, reusable delivery assets, fixed-price outcomes and ongoing support that continues after go-live. We make things simple.
Traditional Delivery Pattern
- Scope and sprint plans locked before the real workflow problem is understood.
- Rate-card delivery that can reward activity instead of outcomes.
- Configuration-first implementation with limited operating-model change.
- Little focus on post-go-live support, optimisation or benefit realisation.
- Dashboards that expose data, but do not always help executives decide.
The Mantaura Approach
- Discovery and design shaped around accelerator templates and client-specific fit-gap.
- Fixed-price discovery and implementation packages where outcomes are clear.
- Senior-led advisory across roadmap, architecture, workflow pipelines and governance.
- Support, optimisation and AI augmentation available as ongoing pathways.
- PowerBI visualisation that turns ServiceNow and adjacent data into richer executive insight.
ServiceNow pathways,packaged for outcomes.
The ServiceNow offer gives clients four practical engagement pathways, with PowerBI visualisation as a high-value add-on where decision-makers need richer insight than standard platform reporting. Advisory and consulting sits across the whole offer.
Implementation Services
Discovery, process design, module activation, configuration, data design, integration, testing, adoption support and go-live readiness using accelerator patterns.
Support Services
Managed support for new or existing environments: backlog triage, release support, minor enhancements, governance cadence, enablement and escalation paths.
Optimisation
Health checks, workflow simplification, reduction of over-customisation, adoption uplift, data-quality improvement, backlog rationalisation and roadmap refresh.
AI Augmentation
Targeted use cases for triage, summarisation, knowledge support, service routing, automation and guided resolution, governed by workflow, data and human-in-the-loop design.
PowerBI Visualisation
Executive dashboards and decision-making views over ServiceNow and adjacent datasets, showing service health, bottlenecks, value signals and operational performance.
Accelerators turn experienceinto faster delivery.
Mantaura is different. We bring templated, rapid design and delivery modules. Each of our Accelerators starts with an out-of-the-box orientation, then fine-tunes to your requirements through a structured discovery and design process. We then move to a clearer implementation plan.
Fixed-Price Discovery and Design
A structured fit-gap, design baseline, backlog shape, scope boundaries and implementation recommendation. The client gets a clear decision point without open-ended consulting.
Fixed-Price Implementation
A defined build and go-live package based on the agreed accelerator design, module scope, integration needs, data readiness and adoption plan. The client buys a result, not a body.
Hypercare
A focused post-go-live support window that stabilises adoption, resolves early issues, tunes backlog priorities and prepares the client for ongoing support or optimisation.
Customer Case Management
Case intake, classification, routing, service levels, knowledge use, case linkage, contact-center visibility, records and resolution workflows.
ITSM
AI-powerexd Service management with intelligient triage, automated resolution, predictive insights, virtual agents and operational visibility across the enterprise.
Public Sector Digital Services
Citizen, constituent and public-facing service journeys built on case management, intake and fulfilment patterns.
Health and Safety
Incident and hazard reporting, triage, corrective actions, audit trails, accountability and management visibility.
Human Resources Service Delivery
Employee requests, service catalogue patterns, knowledge, case routing, approvals and employee-service tracking.
Strategic Portfolio Management
Demand intake, prioritisation, portfolio governance, roadmap, benefits tracking and strategy-to-delivery visibility.
Designed for sectorswhere workflow matters.
We don't do everything, but we are focused on what we do very well. Here is where we have done some credible work.
Local government and territorial authorities
Strong fit for PSDS, customer case management, contact centre, service requests, licensing-style workflows and PowerBI dashboards.
Central government and public agencies
Compliant case handling, public-facing service workflows, service visibility and traceable operational decisions.
Water entities and infrastructure-adjacent teams
Workflow-driven operational services, requests, incidents, field coordination, reporting and executive visibility.
Corporates
Customer Case Management (CCM), IT Service Management (ITSM), HR (HRSD), Health and Safety (H&S), Strategic Portfolio Management (SPM) / Project Portfolio Management (PPM), internal service delivery, governance and operational dashboards.
Existing ServiceNow estates
Optimisation, AI augmentation, support services and PowerBI add-ons without forcing a full reimplementation.
Experience, translatedinto credible outcomes.
Mantaura is inspired by the manta ray: calm, powerful and intelligent as it moves through complexity, combined with aura, reflecting the guidance, confidence and capability-building we bring to clients. We help organisations navigate complexity with clarity, trust and lasting capability, grounded in stewardship, ethics and value-focused delivery. The founders bring a combined 47 years of international experience, with deep hands-on knowledge across several enterprise transformations and advisory engagements.
Ravi Nyayapati, CMInstD, PMP®
Transformation | Enterprise Delivery | Digital Executive LinkedInRavi brings more than three decades of enterprise transformation experience across major software platforms and complex delivery environments. His international work spans multiple sectors, with a strong focus on digital strategy, roadmap design, delivery discipline and value for money.
As an independent director across several boards, Ravi brings a shareholder-value lens so clients receive practical, commercially sensible, value-for-money solutions that connect delivery decisions to real organisational impact.
Ravi holds a Master's degree in Technology.
Jerin Mathew
Architecture | Integrations | AI and Open Data LinkedInJerin brings international technology experience across multiple sectors, with deep strength in integrations, platform enablement, operational data, reporting and intelligent design. His contribution is turning complex technical environments into creative, connected and scalable designs.
Jerin combines modern platforms, agentic AI and operational intelligence to design practical solutions that support better decisions, stronger workflows and measurable outcomes.
Jerin holds postgraduate qualifications in Applied Science, Business Information Systems.
Let’s build meaningful transformation, together.
Bring us your ServiceNow estate, workflow complexity, integration challenges, executive reporting needs or AI ambitions. We will help shape them into connected, scalable outcomes - beautifully simplified.